Customer Service Report Card

In order to continue servicing all of our customers’ needs in the best way possible, we conduct online surveys for both customer support and professional development sessions. Responses for Customer Support are noted in the chart below and are ranked on a scale of 1-10, with 10 being the highest. Responses for Professional Development are noted in the chart below and are ranked on a scale of 1-4, with 4 being the highest.

In addition to monitoring our survey results, CompassLearning monitors service metrics for Customer Support. Listed in the chart below are our published performance goals along with our actual performance ratings year-to-date.