Service and Support

We're with you all the way.

Welcome to CompassLearning Service and Support. We want to make it easy for you to get the industry-leading support you need before, during, and after your implementation. You can contact our Customer Support agents from 7:00 a.m. to 7:00 p.m. Central time, Monday through Friday, using any of the methods listed on the right.

Customizable options for your needs.
At CompassLearning, we strive to deliver the best customer support in the industry. And we understand that when it comes to technology, one size definitely doesn't fit all. That’s why we offer a variety of service and support options to fit your individual needs.

Annual Support Options — A full suite of on-site and remote software support plans for any school district.
Implementation Services — Ensure that your implementation is successful, from workstation setup to software installation to integration services

Site Assessment Process
CompassLearning has two delivery models for the Odyssey software: Hosted and Enterprise

Hosted model — CompassLearning hosts and maintains all application software, database information, and infrastructure
Enterprise model — A school or district maintains its own server with Odyssey software installed on it

Please click here to fill out a questionnaire that will allow CompassLearning Customer Support to evaluate your environment and recommend the best model for your scenario.

Site Assessment Questionnaire

If you have any questions, please e-mail us at: siteassessment@compasslearning.com or call us at 1-800-678-1412, option 5.

Download NTR Installation Files
NTR Installable RC — Windows
NTR Installable RC — Mac OS X
NTR Session Assignment — Windows 95/98/Me/NT/2003/XP
NTR Session Assignment — Mac OS X
NTR Session Assignment — Vista

CompassLearning Holidays

We are here for you throughout the year. However, we also need time to recharge our batteries. You will want to make note of the following holidays, when CompassLearning's Customer Support department will be closed.

Independence Day Monday, July 5, 2010
Labor Day Monday, September 6, 2010
Thanksgiving Holiday Thursday, November 25, 2010 through Friday November 26, 2010
Winter Holiday Friday, December 24, 2010
Winter Holiday Friday, December 31, 2010